Shipping Policy

Karat22.com only ships to billing addresses. If you are purchasing an item after our business hours, you can send us an email at info@karat22.com and one of our customer service representatives will give you a call as soon as we can.

Shipping Guide

All orders placed on this site are subject to product availability and will be shipped accordingly. Karat 22 Jewelers charges a Flat Rate $45 on any online orders

However, should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our store is fully insured by FEDEX. All items are shipped insured. You will receive a shipping tracking number via email when your order is shipped from our store. Parcel tracking info is available online at FEDEX.

Free Shipping

Orders that qualify for free shipping promotions will be shipped at no cost to you. We do reserve the option of determining the specific shipping method.

Returns

Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective, will be deducted from any refunds given.

Insurance

Karat 22.com provides insurance coverage for every item we ship out. You will be asked to sign for the package upon delivery.

International Shipping Karat22.com does not ship internationally

Shipping and Item Problems

If a shipped order was lost or damaged, Fedex must conduct an investigation. Please contact karat22.com to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, Fedex will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Karat22.com and the replacement item(s) will be shipped out. If the item(s) is no

longer available, and a similar item is not wanted, Karat22.com will gladly refund your original payment.

Packaging

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. karat22.com reserves the right to replace the original packaging of products sold herein. Karat22.com cannot guarantee a replacement of the manufacturer’s original packaging.